Tel: (510) 543-1624
Email: christopherjordanresume@mail.com
Download printable resume here. (PDF Format)
Professional Summary: A detail-oriented and highly organized Property Manager & Caretaker well-versed in providing seamless support, as well as independently performing administrative duties and event planning responsibilities with effortless efficiency seeks a position with the right individual or firm.
Single, self-motivated, honest, ethical, cooperative, goal-oriented, accomplished problem solving creative professional, with experience in property management, landscape design, web content development, web design, photography, and various other professions.
WORK EXPERIENCE
March 2020 – Current | Resident Manager and Caretaker
Personal residence in Oakland Hills, California during COVID-19 Pandemic. 6141 Merriewood Drive, Oakland, CA 94611
March 2013 – March 2020 | Resident Manager and Caretaker
The Avatar Apartments
Phoenix, AZ 85016
To view before/after pictures, click here.
Administrative Tasks
• Devised and maintained office systems, including data management and filing.
• Arranged travel, visas, accommodation, and occasionally, traveling with the owner to assist with various projects.
• Screened phone calls, inquiries, and requests. Handled issues when appropriate.
• Met and greeted visitors.
• Organized and maintained records.
• Handled incoming email, faxes, and correspondents on behalf of the owner.
• Completed research when necessary. Reported findings to the owner.
• Ensured the owner was well prepared for meetings.
• Served as liaison with clients, suppliers, and others.
• Responsible for accounts and budgets, entrusted with access to large sums of money.
• Took on some of the owner’s responsibilities and worked closely with city officials.
• Involved in important decision-making processes.
Resident Manager Tasks
• Demonstrated the ability to understand financial goals and operate the property in the owners’ best interest.
• Demonstrated the ability to follow company policies, procedures, and guidelines.
• Maintained accurate records of all transactions and submits on a timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
• Negotiated, prepared, and enforced leases.
• Handled Security Deposits. (Receipts, deposits, and refunds.)
• Prepared premises for new occupants.
• Ensured property was compliant with all city and state laws and regulations. Ensured tenants were compliant with rental agreements, policies, and procedures.
• Investigated and resolved resident complaints and concerns in a timely and efficient manner.
• Monitored and completed maintenance and repairs timeously and cost-effectively.
• Ensured security of premises and maintained security devices.
• Organized incoming and outgoing inspections and prepared inspection reports.
• Negotiated and managed contracts with outside vendors.
• Ensured property was at full capacity at all times.
• Designed and maintained properties website.
Property Caretaker Tasks
• Kept up the lawn, trees, shrubs, flowerbeds, and all other landscaping elements.
• Disposed of all trash and debris.
• Tended to walkways, parking lots, and all exterior elements as needed.
2020 Letter of Recommendation from Fausto Sandoval | PDF Format
2000 – Present | Freelance Web Designer | Photographer
Designs by Christopher Jordan
Denver, CO | Portland, OR | Washington, DC | Phoenix, AZ
• Owner of a freelance web design company since 2000
• Works with various design tools and software programs to implement web designs and functionality
• Extensive experience with web design with a focus on usability and best practices
• Develops brand and corporate identities in the corporate, nonprofit, and government sectors
• Known for creativity, flexibility, listening skills, sense of humor, and the ability to understand the big picture, while able to focus on small details
• Designed and maintained sites for various organizations such as the National Park Service, Council for Advancement and Support of Education, MetroVoice Media, Blue Sky 5, Parkside Orthodontics, The Ritz Hair Salon, Rincome Thai Cuisine, Shamrock Title, LLC, Decorative Concrete Resurfacing, Inc., and Tracy M. Edwards, DDS
2010 – 2017 | Web Designer & Maintenance
National Park Service (Transportation) (NPS)
Denver, CO | Portland, OR | Washington, DC | Phoenix, AZ
2015 Letter of Recommendation from Bill Wilkinson | PDF Format
2015 Letter of Recommendation from Gary MacFadden | PDF Format
• Works with various design tools and software programs to implement web designs and functionality
• Extensive experience with web design with a focus on usability and best practices
• Develops brand and corporate identities within the NPS-Transportation website
• Known for creativity, flexibility, listening skills, sense of humor, and the ability to understand the big picture, while able to focus on small details
2006 – 2009 | Senior Web Designer – Web Manager | Telecommute
National Center for Biking & Walking (NCBW)
Active Living Resource Center (ALRC)
ALRC Help Desk | CenterLines Podcast | NCBW Intranet
Immediate Supervisor – Gary MacFadden
2008 Letter of Recommendation from Bill Wilkinson | PDF Format
2010 Letter of Recommendation from Gary MacFadden | PDF Format
2010 Letter of Recommendation from John Williams | PDF Format
Content Development
• Engaged in collaboration with Executive Director and Senior Program Director throughout the design and implementation period for multimedia solutions
• Utilized Photography experience to deliver graphic assets for inclusion in project designs
• Performed as the primary liaison between Internet Service Providers (ISP) and both ALRC and NCBW
• Lead developer in implementation of the ALRC Help Desk and the CenterLines Podcast, as well as formatting third-party templates
• Utilized PHP to design template for the NCBW and ALRC websites
Web Design
• Thoroughly trained in the use of theoretical and technical concepts
• Effectively executed designs based on specified parameters
• Well versed in the development of consistent branding messages across multiple multimedia platforms
• Drafted layout templates for the ALRC and NCBW websites using PHP
• Effectively designed and implemented HTML templates for the Pro Walk/Pro Bike Conference Series: Making Connections and Transforming Communities
• Actively utilized project management abilities and creative skills to translate technical requirements and mock-ups into workable web solutions
Site Maintenance
• Effectively managed and maintained company server, as well as all subsequent email accounts
• Ensured internal and external links within each website are active and current through routine quality checks
• Utilized various communication methods (email, Skype, phone, etc) to facilitate discussions with various staff members to discuss goals, strategies, current projects, and upcoming projects
• Measured content effectiveness via generation of monthly stat reports
• Researched new website enhancement tools and software programs, as requested by supervisors
• Ability to effectively design and maintain company Intranet website
• Proven ability adhering to standard procedures and operating practices
2001 – 2006 | Council for Advancement and Support of Education
Washington, DC | 202-328-2273
Letter of Recommendation from Joye Barksdale | PDF Format
Letter of Recommendation from Barb McCuen | PDF Format
Letter of Recommendation from Natalie Lestini | PDF Format
Web Designer
• Lead designer for the branding of the CASE 2004 Annual Assembly, which won a Gold Award from the Society of National Association Publications in the category: Convention Publications, Convention Program
• Managed and designed over 90 web sites for a higher-education professional association, including marketing sites and various portals
• In collaboration with Vice President of Communications & Marketing and Director of Graphic Design, conceptualized and designed home-page branding of CASE’s new Web site
• Maintained company’s Intranet site which included a master calendar, interactive office floor plan, membership statistics, and event photo gallery
• Member of cross-organizational design team addressing graphic and web design needs within the association
• Designed numerous graphics for the association, including homepage graphic, look and feel of conference marketing materials, and leaflets
• Shot digital photographs in Miami for CASE 2005 Annual Assembly which were used in both print and web production.
• Created and designed conference sites, including CASE’s two largest annual meetings
• Worked with other designers, marketing staff, and conference program coordinators to establish sites’ graphic identity
• Created and designed HTML emails for CASE marketing promotions including electronic postcards and newsletters
• Converted association’s monthly magazine from Quark X-press to Cold Fusion files and designed magazine’s online look and feel; migrated four years of back issues from basic HTML documents into a new template
2000 – 2002 | Creative Options | Freelance Designer
Herndon, VA | 703-294-4800
• Worked closely with Creative Options on the following design assignments:
Freelance Web Designer
Council for Advancement and Support of Education
Washington, DC
March 2001 – June 2002
Freelance Content Specialist
American Health Lawyers Association
Bethesda, Maryland
January 2001 – February 2001
Freelance Flash Designer
Nuclear Energy Institute
Washington, DC
October 2000 – December 2000
1997 – 2000 | Web Specialist | Hardware Software Specialist
AMT Associates
• Worked closely with the Web Author of the United States Patent and Trademark office in creating and designing AMT’s first web site
• Attended FrontPage training class
• Responsible for maintaining daily updates on all handheld scanning units used to take inventory at the United States Patent and Trademark office
• Performed inventory in various offices throughout the United State Patent and Trademark Office, using handheld equipment
• Responsible for planning and organizing the company’s annual holiday party
1995 – 1997 | Marketing Specialist | Key Operator
ANA Hotel | Washington, DC
Letter of Recommendation from Kim Jensen Booth | PDF Format
• Streamlined the receptionist duties, created and organized a daily checklist with written instructions so all new staff could be properly trained
• Created a rotating assistant’s schedule, which increased accountability and eased staff shortage issues
• Served as the Key Operator for the Delphi system which included daily problem solving and troubleshooting
• Lead the properties’ Global Delphi upgrade team
• Served on the hotel’s MIS Committee
• Streamlined the Banquet Event Order process for the entire department
• Assisted in many creative projects within the department using my artistic ability and skills
• Was a morale leader in the office and was a recipient of the “Star of the Quarter” Award (a hotel-wide program) for my dedication and commitment to excellence
• Highly regarded by the senior marketing staff at the corporate headquarters due to my willingness to assist with the high-level Global Delphi Committee
• ANA Hotel no longer has any properties in the United States. This job can not be verified, however, a letter of recommendation from the Marketing Department’s Director is available upon request
1989 – 1995 | Duke University
Durham, North Carolina
Letter of Recommendation from Wes Newman | PDF Format
Staff Specialist (Assistant to Catering Sales Manager)
Duke University Catering
Durham, NC
August 1993 – April 1995
919-684-5600
• Streamlined the Catering Sales office to improve paper flow and order taking process
• Appointed “Key Operator” for the Delphi software program
• Attended Delphi training session in Portsmouth, New Hampshire
• Served as departments “guru” with whatever software was in use in the office
• Worked closely with President’s office to make sure every function performed for the Universities’ President went off without any problems
• Worked closely with the Catering Sales Manager and shared responsibilities in making sure that the Catering Sales office met its annual sales goals
• Improved customer relations between the Catering Department, and the rest of the University
Staff Specialist (Assistant to Procurement Manager)
Duke University Dining Administration
Durham, NC
February 1991 – August 1993
919-684-5600
• Worked closely with the Procurement Manager on a daily basis
• Retrieved food and non-food orders from several different restaurants and pubs throughout Duke Universities’ Dining Services Department, and relayed those orders to the appropriate vendors
• Streamlined the order taking process so that every restaurant and pub got their order in on time and without any complications
• Maintained a good working relationship with all of the restaurant managers, making sure their procurement needs were met on a daily basis
• Worked closely with the Executive Chef and informing her of any outages, major price increases, and product revisions
• Managed the office and made sure everything ran smoothly during those times when the Procurement Manager was away at food shows, and various off-campus functions
Accounting Clerk Senior
Duke University Dining Administration
Durham, NC
September 1989 – February 1991
919-684-5600
• Programmed all of the cash registers for approximately 10 different dining halls throughout Duke Universities’ East and West campus
• Scheduled daily meal changes for each cash register and made sure that all cashiers had current menu boards
• Responsible for printing and distributing daily cash register activity reports
• Created and designed various signs used throughout the Dining Services Department
1987 – 1989 | American Express Information Strategies | TSC Rep/NROC
Greensboro, NC
• Answered telephone call inquiries and promoted the organization’s products and services
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Remained current with American Express’ concepts, practices, and procedures
• Trained new hires
• Card Issuance
1984 – 1987 | Piedmont Airlines | Reservations
Winston Salem, NC
• Domestic and International Reservations
Education
Interactive Multimedia and Web Design Certificate, The George Washington University, 2000 – 25.8 Credit Hours
Endorsements
“I’ve had many comments on how professional the MVM website is from clients and browsers. It’s easy to read, navigate and select options. Plus, it’s an attractive design that reinforces the company’s demeanor. Chris was a pleasure to work with and gave us the right package.” – Craig Gildner of MetroVoice Media
“I am extremely pleased with the results of the project that Chris completed for my company. Chris is professional, a hard worker, and is very detail-oriented. I would highly recommend him.” – Dr. Rebecca Kuperstein of Parkside Orthodontics
“From a short brainstorming session, Chris is able to draft designs for sites that are usually right on target for the project.” – Barb McCuen, Online Communications Manager (Former), CASE
“I gave Chris an impossible deadline. He met it, and then exceeded my expectations in creativity and accuracy. I wish everyone worked with his kind of enthusiasm!” – Tiffany Willden of Tiffany Willden
“The quality of Chris’ work is consistently high and reflects close attention to both the big picture and to detail. He is good about asking questions about a project or request until he understands the full scope of work and the objectives.” – Joye Barksdale, Director of Public Relations (Former), CASE
“In terms of web design, Chris is creative and artistic. His project designs really jumps out of the page and come to life.” – Mihee Pansiri, Manager, Rincome Thai Cuisine – Arlington, Virginia
“I believe Chris is one of the best employees I have had the occasion to work with. I would highly recommend him. – Kim Jensen Booth, Director of Sales and Marketing (Former), ANA Hotel
“I needed a Web site that didn’t scream “semi proband”: black background with colored, unreadable text. It had to evoke the era of the music we’re playing (30’s and 40’s). Chris took my vision and made a stylish, unique site that reads and navigates well. Plus, the updates are done in no time and are affordable. The site looks like it cost thousands of dollars more.” – Craig Gildner of Blue Sky 5
“Chris has a very strong sense of design and makes problem-solving fun.” Anne Brown, Executive Director, Integrated Marketing, CASE
“Chris has strong computer skills, and usually became the local “guru” of whatever software was in use in the various offices where we worked.” – Wes Newman, Senior Director, Dining & Special Events (Former), Duke University
References:
Professional
Gary MacFadden
Senior Program Director (Former)
The National Center for Bicycling & Walking
Tel: 202-460-3761
Email: gary@silvertwinkie.com
See letter of recommendation
Bill Wilkinson
Senior Program Advisor
Former Executive Director for the National Center for Bicycling & Walking
Bethesda, Maryland
Tel: 301-469-0553
Email: bikefed@aol.com
See letter of recommendation
Fausto Sandoval
RF Engineer, Cricket Communications
Tel: 925-237-0806
Email: fausto_sandoval@yahoo.com
Personal
Elizabeth Thompson
Certified Public Accountant
Tel: 336-570-0229
Email: liznbobt@triad.rr.com
Fausto Sandoval
RF Engineer, Cricket Communications
Tel: 925-237-0806
Email: fausto_sandoval@yahoo.com
Natalie Lestini
Marketing Director/EMR Project Manager
Tel: 919-208-2109
Email: nlesti@gmail.com
©Christopher Jordan | All Rights Reserved