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Professional Summary: Detail-oriented and self-motivated professional with comprehensive experience in the Service Industry. Providing service excellence while exceeding ownership expectations in a creative, timely, and efficient manner. Demonstrated ability to wear multiple hats and juggle tasks while remaining flexible and adaptable as priorities shift and evolve.

PROPERTY MANAGEMENT EXPERIENCE

Download Printable Property Manager Resume. DOC or PDF

Estate Manager | March 2020 – Current
Oakland Hills, CA 94611
Faustian, LLC | Tel: Available Upon Request

Managing the day-to-day functions of the estate coordinating all schedules and calendars.
Functioning as owner’s Personal Assistant: arranging appointments for owner’s personal and professional needs to include managing owner’s business affairs.
Scheduling and managing regular maintenance to include cleaning, grounds, and ongoing interior and exterior maintenance such as painting, wood floor refinishing, deep cleaning, and various seasonal duties.
Scheduling and managing multiple renovation projects totaling $500,000. Worked with designers, and contractors from concept inception through construction and completion. Projects included kitchen and bathrooms remodel, painting, and flooring.
Responsible for managing the finances of the estate. Demonstrated the ability to understand financial goals, while managing the property in the owner’s best interest.
Responsible for budgets, accounts, and financial transactions.
Responsible for household procurement of food and supplies.
Responsible for coordinating domestic and international travel arrangements.

The Avatar Apartments | March 2013 – March 2020
On-Site Resident Manager
Phoenix, AZ 85016
Faustian, LLC | Tel: Available Upon Request

Responsible for all day-to-day operations and short-term and long-term renovation projects.
Responsible for 100% occupancy maintained by review of continual tenant applications, interviews, and property showings, while maintaining keen attention to detail, ensuring accuracy and accordance with anti-discrimination laws.
Responsible for maintaining accurate records of all transactions and submits on a timely basis including rent rolls, delinquency reports, and move-in/move-outs.
Responsible for preparing, negotiating, and enforcing leases and evictions when necessary.
Ensure property is compliant with all city and state laws and regulations.
Investigated and resolved resident complaints and concerns in a timely and efficient manner.
Monitored all maintenance issues and insured timely and cost-effective completion.
Negotiated, secured, and maintained, contracts for ongoing property services to include Landscape Maintenance, Electrical, Plumbing and HVAC, Trash Removal, and Window Washing.
Resolve disputes with service providers in a professional manner.
Proactively installed and monitored property surveillance system.
Utilized project management skills to facilitate a property renovation process from start to finish, which included Landscaping, Plumbing, Electrical, HVAC, Room Reconfigurations, Room Remodeling, and Roofing.
Worked with city officials on rezoning issues.

2020 Letter of Recommendation from Faustian, LLC | PDF Format

REMOTE WEB SPECIALIST

Download Printable Technical Resume. DOC or PDF

Christopher Jordan | 2000 – 2017
Freelance Web Design & Developer
Telecommuted from Denver, CO | Portland, OR | Washington, DC | Phoenix, AZ
(510) 543-1624‬

Worked with various design tools and software programs to implement web designs and functionality
Extensive experience with web design with a focus on usability and best practices
Developed brand and corporate identities in the corporate, nonprofit, and government sectors
Known for creativity, flexibility, listening skills, sense of humor, and the ability to understand the big picture, while able to focus on small details

National Park Service Transportation Website | 2010 – 2017
Freelance Web Design & Developer
Bill Wilkinson
Senior Program Advisor
Bethesda, Maryland
Tel: 301-469-0553
Email: bikefed@aol.com

Created applications that addressed the phases of SDLC (software development life cycle)
Developed comprehensive application testing procedures
Updated existing applications to meet the security and functionality standards as outlined in the client’s website policies
Implemented testing tools that monitored the ongoing performance of the client website
Assisted in updating application development policies to ensure that all future applications met the latest technical requirements

Exhibited Skillset

Worked with various design tools and software programs to implement web designs and functionality
Extensive experience with web design focused on usability and best practices
Developed brand and corporate identities within the NPS-Transportation website

2015 Letter of Recommendation from Bill Wilkinson | PDF Format
2015 Letter of Recommendation from Gary MacFadden | PDF Format

National Center for Biking & Walking (NCBW) | 2006 – 2009
Telecommuted from Portland, OR
Senior Web Designer / Web Manager
2599 Ontario Road NW
Washington, DC 20009
Phone: 202.518.0524 x224

Content Development:

• Engaged in collaboration with Executive Director and Senior Program Director throughout the design and implementation period for multimedia solutions
• Utilized Photography experience to deliver graphics assets for inclusion in project designs
•   Performed as the primary liaison between Internet Service Providers (ISP) and both Active Living Resource Center (ALRC) and NCBW
•   Lead developer in the implementation of the ALRC Help Desk and the CenterLines Podcast, as well as third-party templates
•   Utilized PHP to design template for the NCBW and ALRC websites

Web Design:

•   Thoroughly trained in the use of theoretical and technical concepts
•   Effectively executed designs based on specified parameters
• Well versed in the development of consistent branding messages across multiple multimedia platforms
•   Drafted layout templates for the ALRC and NCBW websites using PHP
• Effectively designed and implemented HTML templates for the Pro Walk/Pro Bike Conference Series: Making Connections and Transforming Communities
• Actively utilized project management abilities and creative skills to translate technical requirements and mock-ups into workable web solutions

Site Maintenance:

• Effectively managed and maintained company server, as well as all subsequent email accounts
• Ensured internal and external links within each website are active and current through routine quality checks
• Utilized various communication methods (email, Skype, phone, etc.) to facilitate discussions with various staff members to discuss goals, strategies, current projects, and upcoming projects
• Measured content effectiveness via generation of monthly stat reports
• Researched new website enhancement tools and software programs, as requested by supervisors
• Ability to effectively design and maintain the company Intranet website
• Proven ability to adhere to standard procedures and operating practices

2008 Letter of Recommendation from Bill Wilkinson | PDF Format
2010 Letter of Recommendation from Gary MacFadden | PDF Format
2010 Letter of Recommendation from John Williams | PDF Format

Council for Advancement and Support of Education | 2001 – 2006
1307 New York Avenue, NW
Suite 1000
Washington, DC 20005
202-328-2273

Web Designer

Lead designer for the branding of the CASE 2004 Annual Assembly, which won a Gold Award from the Society of National Association Publications in the category: Convention Publications, Convention Program
Managed and designed over 90 web sites for a higher-education professional association, including marketing sites and various portal
In collaboration with Vice President of Communications & Marketing and Director of Graphic Design, conceptualized and designed home-page branding of CASE’s new Web site
Maintained the company’s Intranet site which included a master calendar, interactive office floor plan, membership statistics, and event photo gallery
Member of cross-organizational design team addressing graphic and web design needs within the association
Designed numerous graphics for the association, including homepage graphic, look and feel of conference marketing materials, and leaflets
Shot digital photographs in Miami for CASE 2005 Annual Assembly which were used in both print and web production.
Created and designed conference sites, including CASE’s two largest annual meetings
Worked with other designers, marketing staff, and conference program coordinators to establish sites’ graphic identity
Created and designed HTML emails for CASE marketing promotions including electronic postcards and newsletters
Converted association’s monthly magazine from Quark X-press to Cold Fusion files and designed magazine’s online look and feel; migrated four years of back issues from basic HTML documents into a new template

Letter of Recommendation from Joye Barksdale | PDF Format
Letter of Recommendation from Barb McCuen | PDF Format
Letter of Recommendation from Natalie Lestini | PDF Format

CUSTOMER SERVICE EXPERIENCE

Hardware, and Software Specialist (2 Years)
Asset Management and Inventory
AMT Associates for the United States Patent and Trademark Office
Arlington, VA

Marketing Specialist & Key Operator (2 Years)
Marketing and Program Analyst
ANA Hotel
Washington, DC

Catering Sales, Procurement Specialist, Accounting Clerk (6 Years)
Program Analyst & Procurement
Duke University
Durham, NC

American Express Information Strategies & Card Issuance (2 Years)
Customer Service Representative
American Express
Greensboro, NC

Domestic Airline Reservations Agent (2 Years)
Customer Service Representative
Piedmont Airlines
Winston-Salem, NC

EDUCATION & CERTIFICATIONS

Extensive hands-on work experience in lieu of bachelor’s degree

Interactive Multimedia and Web Design Certification
The George Washington University
1918 F Street, NW
Washington, DC 20052
202-994-1000

TECHNOLOGY SKILLS

Web Development: WordPress, HTML, Dreamweaver, Adobe Creative Cloud (Photoshop, Illustrator, InDesign)
Remote Communication and Project Management: Zoom, Skype, GoToMeeting, GoToWebinar, FileZilla, Remote Desktop Application
Document Management: Microsoft Office (Word, Excel) Google Drive (Docs, Sheets, Slides) LibreOffice 6.0

ENDORSEMENTS

“For whatever type of work Chris decides to pursue, he brings a very dedicated and committed approach. He has a great work ethic, a strong desire to do his very best, and a real passion for the success of the property. He comes highly recommended.” – Fausto Sandoval

“Chris is attentive to detail and is always looking for ways to enhance the sites we support. When we needed to update dozens of online documents to interact with a new search engine we were installing, Chris jumped in, learned the software, and had the task wrapped up in a matter of days.” – Bill Wilkinson

“I’ve had many comments on how professional the MVM website is from clients and browsers. It’s easy to read, navigate, and select options. Plus, it’s an attractive design that reinforces the company’s demeanor. Chris was a pleasure to work with and gave us the right package.” – Craig Gildner of MetroVoice Media

“I am extremely pleased with the results of the project that Chris completed for my company. Chris is professional, a hard worker, and is very detail-oriented. I would highly recommend him.” – Dr. Rebecca Kuperstein of Parkside Orthodontics

“From a short brainstorming session, Chris can draft designs for sites that are usually right on target for the project.” – Barb McCuen, Online Communications Manager (Former), CASE

“I gave Chris an impossible deadline. He met it, and then exceeded my expectations in creativity and accuracy. I wish everyone worked with his kind of enthusiasm!” – Tiffany Willden of Tiffany Willden

“The quality of Chris’ work is consistently high and reflects close attention to both the big picture and to detail. He is good about asking questions about a project or request until he understands the full scope of work and the objectives.” – Joye Barksdale, Director of Public Relations (Former), CASE

“Regarding web design, Chris is creative and artistic. His project designs jump out of the page and come to life.” – Mihee Pansiri, Manager, Rincome Thai Cuisine – Arlington, Virginia

“I believe Chris is one of the best employees I have had to work with. I would highly recommend him. – Kim Jensen Booth, Director of Sales and Marketing (Former), ANA Hotel

“I needed a Web site that didn’t scream “semi proband”: black background with colored, unreadable text. It had to evoke the era of the music we’re playing (30’s and 40’s). Chris took my vision and made a stylish, unique site that reads and navigates well. Plus, the updates are done in no time and are affordable. The site looks like it cost thousands of dollars more.” – Craig Gildner of Blue Sky 5

“Chris has a very strong sense of design and makes problem-solving fun.” Anne Brown, Executive Director, Integrated Marketing, CASE

“Chris has strong computer skills, and usually became the local “guru” of whatever software was in use in the various offices where we worked.” – Wes Newman, Senior Director, Dining & Special Events (Former), Duke University